The TNA (Training Needs Assessment) is a basic instrument used to create a training program. This tool is utilized to determine the real needs of an individual, a group of employees or the business itself.

The training program is conceived specifically to address the needs previously identified by the TNA

This phase consists in creating the tools that will be employed during the training course and in accordance with the program’s objectives.

Training given in the classroom, work area, outdoors or elsewhere.

Evaluation of the participant’s level of satisfaction and impact the training had on how the business functions.